Knowledge Base - 3by400 Web Site
Tips for making the most of the tools and information we have available on our site.
In order to log a ticket, you must have an account on our site as a client or subscriber to support services. Although you can directly register for an account, it does not, by default, allow you to create a ticket.
If you have...
If you have...
In order to help us best identify and assign your help request (ticket), please select "Get Support" and log onto our site. Once logged on, you will be redirected to the "New Support Ticket" view, on the "Open New Ticket" tab.
If you...
If you...
If you just purchased a BASIC or PRO module and cannot located a download link, please log off, then back on. Once logged on, hover the "My Account" butten at the top, right-hand of the screen, then select "My Subscriptions". All accessible...